From The past to the present to the future:
23 years of development and each new day to go...

From The past to the
present to the future:
23 years of development and each new day to go...

From The past to
the present to the future: 23 years of development and each new day to go...


In 1992, a young(ish) Frazer Venters took his experience working offshore to set up a specialist residential window cleaning business. A can-do attitude and pioneering spirit helped the company develop a reputation FOR QUALITY, LeadING to national and international work on a diverse range of projects, all approached with confidence and an emphasis on service.

The Values...

That keep us on course

We have a service-led attitude, which prioritises our customers.

We are flexible, adaptable and progressive.

The integrity
of our working practices is second-to-none.

We enjoy our work!

The Crew

WAITING FOR CREW SELECTION

NAME: Frazer Venters


POSITION: Managing Director


YEARS IN SERVICE: 24


PROFILE: Responsible for ensuring the team are happy and delivering the best possible service to all of our fabulous clients.


SPECIALITY: Delivering one-off specialist access projects


PHONE: 01670 738 138


EMAIL: frazer@is-is.co.uk

NAME: Emma Gibson


POSITION: Office Manager


YEARS IN SERVICE: 9


PROFILE: With over 20 years of office experience, I began my work at ISIS as an administrator, taking on the responsibility of Office Manager 4 years ago.


SPECIALITY: Talking!


PHONE: 01670 738 138


EMAIL: emma@is-is.co.uk

NAME: Phil Benson


POSITION: Company Accountant


YEARS IN SERVICE: 12


PROFILE: I deal with all aspects of accountancy from wages, financial peformance and year end reports.


SPECIALITY: Stopping Frazer spending lots of money!


PHONE: 01670 738 138


EMAIL: phil@is-is.co.uk

NAME: Callum Venters


POSITION: Assistant Manager


YEARS IN SERVICE: 9


PROFILE: I learnt the ropes of the business from a young age, now I occasionally hang from ropes(!) together with assisting the management of the company.


SPECIALITY: Hanging off buildings


PHONE: 01670 738 138


EMAIL: callum@is-is.co.uk

NAME: Sophie Woolfries


POSITION: Administrator


YEARS IN SERVICE: 6


PROFILE: I began at ISIS on the cleaning side of the business, quickly moving on to a supervisory position and later, to an administrator for the company.


SPECIALITY: Eating chocolate. All of it!


PHONE: 01670 738 138


EMAIL: sophie@is-is.co.uk

NAME: Julie Preston


POSITION: Administrator


YEARS IN SERVICE: 10


PROFILE: I look after specific contracts for ISIS as well as providing general administrative support as required.


SPECIALITY: Being the office matriarch...


PHONE: 01670 738 138


EMAIL: juliepreston@is-is.co.uk

WAITING FOR CREW SELECTION

NAME: Tracey Kelly


POSITION: Cleaner


YEARS IN SERVICE: 2 ½


PROFILE: General cleaning duties across a variety of different property types....and posing with colourful feather dusters.


SPECIALITY: Sprinkling fairy dust, of course!


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

NAME: David Lamb


POSITION: Window Cleaning Operative


YEARS IN SERVICE: 5


PROFILE: My duties include work on various challenging buildings - cleaning windows using Reach & Wash system, Mop & Blade and Working at Height via MEWP.


SPECIALITY: Using my 65ft pole...


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

NAME: Angela Appleby


POSITION: Cleaner


YEARS IN SERVICE: 3


PROFILE: I lead one of ISIS' permanently based offsite teams, mainly handling office cleaning at one of Newcastle's most progressive buildings, The Core.


SPECIALITY: Sarcasm...


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

NAME: Arthur Baldwin


POSITION: Cleaner


YEARS IN SERVICE: 1 ½


PROFILE: I work with the offsite 'Core' Team in Newcastle City Centre, covering all aspects of general office cleaning.


SPECIALITY: 'The Hoover'


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

NAME: Miles Worthington


POSITION: Rope Access Technician


YEARS IN SERVICE: 3 months


PROFILE: After a successful abseiling work placement with ISIS...I decided to hang around for more!


SPECIALITY: Getting muddy...


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

NAME: Mark Tait


POSITION: Cleaning Consultant


YEARS IN SERVICE: 20 years


PROFILE: I've specialised in professional carpet cleaning for over 20 years and help direct and train the team at ISIS.


SPECIALITY: My incredibly bubbly personality... ;)


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

WAITING FOR CREW SELECTION

NAME: Ricky McLoughlin


POSITION: Operations Manager


YEARS IN SERVICE: 13 lucky years


PROFILE: Dealing with the daily operating of the business. General dog's body...


SPECIALITY: Trying to get a day off!


PHONE: 01670 738 138


EMAIL: ricky@is-is.co.uk

NAME: Ian Wrightson


POSITION: Window Cleaning Operative


YEARS IN SERVICE: 7


PROFILE: I work on nationwide contracts across the UK, and locally on buildings such as the Sage, BALTIC and Centre for Life.


SPECIALITY: Staying safe on top of roofs...


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

NAME: Charlie Atkinson


POSITION: Window Cleaning Operative


YEARS IN SERVICE: 9 ½ months


PROFILE: General cleaning duties across all areas of the business and working to keep our customers happy.


SPECIALITY: Being the newbie!


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

NAME: Tyrone Watters


POSITION: Window Cleaning Operative


YEARS IN SERVICE: 4 months


PROFILE: I mainly keep everyone entertained with my excellent banter and singing...


SPECIALITY: Drinking!


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

NAME: Colin Root


POSITION: Window Cleaning Operative


YEARS IN SERVICE: 14


PROFILE: My duties include cleaning of various iconic buildings in Newcastle using Reach & Wash and other systems.


SPECIALITY: Working at height using MEWP.


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

NAME: Bryan Magneron


POSITION: Cleaner


YEARS IN SERVICE: 1 ½


PROFILE: Based offsite with the Newcastle 'Core' Team, my duties glass cleaning, buffing and general office cleaning.


SPECIALITY: Drinking...(on exotic holidays).


PHONE: 01670 738 138


EMAIL: info@is-is.co.uk

Contracts

PLEASE SELECT CLIENT

CLIENT: The Sage Gateshead


SECTOR: Arts & Entertainment


YEARS OF SERVICE: 10


DETAILS: Involved since the design stage as a Corporate Partner, this iconic building presents numerous technical challenges and our work together has included everything from rope access for the Olympic torch to converting the outer surface into a giant screen!


NICE WORDS: "ISIS Property Services always delivers an excellent service to the highest standards. Their rope access technicians are second to none and always work with full Health & Safety awareness at all times." - Stephen Little, Director of Building Services, The Sage Gateshead

CLIENT: Travelodge


SECTOR: Hospitality


YEARS OF SERVICE: 7


DETAILS: Multiple visits per year to each of Travelodge's 600 hotels nationwide. Services include; internal & external window cleans, gutter clearing, repairs, maintenance, jet washing and signage cleaning.


NICE WORDS: "Frazer and his team have been an invaluable contractor for Travelodge, in fact such is the dedication, professionalism and level of services which is consistently delivered to myself I see ISIS as an integral extension to my team here at Travelodge. I can rest assured that we are in safe hands as ISIS Property Services steadfastly deliver 100% at all times." - Scott Rutherford, Head of Facilities, Travelodge Hotels Ltd

CLIENT: The International Centre for Life


SECTOR: Science & Education


YEARS OF SERVICE: 7


DETAILS: Cleaning services to all internal & external windows via Rope Access, Reach & Wash and Powered Access techniques. Daily external maintenance of the grounds/car park ensures that the centre is public-ready all year round.


NICE WORDS: "With such a diverse property portfolio, our cleaning requirements are wide-ranging and complex. As the preferred provider of our window cleaning services for the past several years, ISIS have consistently delivered a high standard of service which not only meets our own particular needs, but is also sympathetic to the demands of our various tenants and customers." - Stuart Stangroom, Head of Site Facilities, Centre for Life

CLIENT: Taylor Wimpey


SECTOR: Construction


YEARS OF SERVICE: 20


DETAILS: One of our longest relationships and responsible for the introduction of some pioneering techniques such as Abseil Access. We carry out everything from initial glazing cleans to sparkle cleans; patio pressure washes to brick cleans; internal builders cleans and the occasional Portaloo!


CLIENT: BALTIC Centre for Contemporary Art, Newcastle


SECTOR: Arts & Entertainment


YEARS OF SERVICE: 12


DETAILS: A wide scope of work involving cleaning of all internal/external windows, banner installations, offsite public exhibitions and charity work.


CLIENT: Live Theatre, Newcastle


SECTOR: Arts & Entertainment


YEARS OF SERVICE: 5


DETAILS: A 400 year architectural heritage presents some unique challenges and is reflected in our sensitive treatment of Live's combination of old and new surfaces.


CLIENT: Newcastle Hospitals Trust


SECTOR: Health


YEARS OF SERVICE: 7


DETAILS: Work Positioning and Industrial Rope Access techniques were deployed to devise access routes and enable window cleaning, gutter clearing and photographic survery services to be regularly and safely carried out across various buildings.


CLIENT: Mrs Miggins


SECTOR: Residential


YEARS OF SERVICE: 23!


DETAILS: Mrs Miggins represents our beginnings in the north east's residential window cleaners sector and is, to this day, the foundation of our core principles. A lovely pot of tea always helps too!


NICE WORDS: "We are extremely happy with the professional and friendly service we receive at all times. Thank you, highly recommended!" - Di Cross, Residential Client

Keep it...

Moving and rolling

Ever wondered how the humongous banner at the BALTIC is taken down? In this clip, a team of four use Industrial Rope Access techniques to scale the iconic building. At heights of around 140ft, it's not for the faint hearted!